Excellent Customer Service - What does it mean to you?

By Mary O'Shea posted 08-09-2012 11:50 AM

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Please comment and let us know how we can provide EXCELLENT customer service.

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https://community.smenet.org/blogs/mary-o-shea/2012/08/09/excellent-customer-service-what-does-it-mean-to-you

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Angie Grace

08-09-2012 12:39 PM

Customer Service means caring people to me. I get tired of websites and phone trees, most days I would rather talk to a nice person who cares about my needs at that very moment.

Gwen Lipkie

08-09-2012 11:53 AM

Has your experience when calling SME been courteous, professional and knowledgable?

Theo Warrior

08-09-2012 11:52 AM

Are your books being received in a timely manner and are they in good shape when you receive them?

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